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Contact us

Contact us

We're listening! If you have any questions, comments or suggestions about a store or service offered in-store or online, please complete the form below or give us a call. We'll be delighted to answer!
IMPORTANT NOTICE : Please note that we are currently receiving a high volume of messages. We are prioritizing COVID-19 messages first. We apologize in advance if our response time is longer than usual. We thank you for your understanding and cooperation.

ONLINE GROCERIES

Contact your store with any questions about your online order.

To add, remove or check product availability
To change your order's delivery time
To cancel your order

Find a store

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CUSTOMER SERVICE

Montreal and surrounding area: 514-324-8254
Toll free: 1-800-465-2139
From Monday to Friday 8:30 am to 5 pm
Weekends and holidays 8 am to 3 pm

Please note:
For a quick handling of your request, please tell us at which IGA you do your groceries.

Questions or comments? Please write us.

We're listening! If you have any questions, comments or suggestions about a store or service offered in-store or online, please complete the form below, give us a call or use the chat on this page. We'll be delighted to answer!

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Have a question?
Check out our FAQs, or, if it's an emergency, call us.

Online grocery

Do I need an account to buy groceries online?

Yes. In order to purchase your groceries online you must have or creat an account. That way, your personal and delivery information will be saved for your next order.

How do I place my order?

Once you have reached the order minimum of $45, click on the shopping cart “Order” button and follow these steps:
  1. If you are already a member, go directly to step 2. If not, you can create an account.
  2. Choose how you will receive your order: by delivery or by pickup at the store. If by delivery, enter the address to which you wish to have your order delivered.
  3. Confirm the store that will take care of your order, or select another. Careful! If you change stores, some products may not be available. Then choose the time slot for pickup or delivery of your order.
  4. Choose the payment method: online or upon receipt of order.
  5. It’s important to verify your order details before placing your order. It will not be processed if you do not click on “Pay and place my order.”

What’s the difference between the billing and delivery address?

The billing address is the one linked to your credit card and is usually your civic address. The delivery address is the address where you want us to deliver your order.

Mobile

Is the IGA application free?

Yes, the IGA app is free on both iOS and Android.

How to know which iOS or Android version is installed on your mobile device?

For Android devices:

  •       On the Home screen, tap the Applications icon
  •       Tap Settings
  •       Scroll down to select About phone or About this device
  •       The Android version installed on your device should be indicated here, under Android Version 0.0.0. 

For iOS devices:

  •       Select the Settings icon on the home screen
  •       Tap Genral 
  •       Tap About
  •        The OS version will be indicated next to Version

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